SHIPPING & RETURNS
SHIPPING POLICY
Hi, human!
So… you’ve chosen something for your favorite furry roommate. Excellent decision.
Once your order is placed, we’ll get things moving. Orders are usually processed and dispatched within 1–2 business days after payment is confirmed.
We offer delivery options depending on your location and availability. Your available shipping options and estimated delivery time will be shown at checkout.
When your order ships, you’ll receive a confirmation email with tracking information when available. From there, you can sit back and relax.
Delivery times may vary depending on your location, shipping method and other circumstances. Every now and then, a package may take a little longer than expected due to customs, carriers or other circumstances beyond our control.
We know waiting isn't always easy. Maia is very good at being patient. Apolo… not so much. But sometimes, we simply have to trust the process and let things make their way to you.
In the meantime, we recommend doing what we would do: take a nap and wait for your delivery to arrive.
If you have any questions about your order or delivery, please contact us at supportapoloselect@gmail.com.
RETURN & EXCHANGE POLICY
Changed your mind, human? It happens.
We want you — and, more importantly, your pet — to be happy with your Apolo purchase.
Changed Your Mind?
If you change your mind about your purchase, you have 14 days from the date you receive your order to let us know that you would like to cancel your purchase.
Simply contact us at supportapoloselect@gmail.com, including your order number, and please wait for our instructions before sending anything back.
Once your cancellation has been confirmed, we’ll provide you with the information you need to complete the return.
Please note that some products may be subject to specific return conditions or legal exceptions.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or incorrect, please contact us as soon as possible at supportapoloselect@gmail.com, including your order number and a few clear photos of the item showing the issue and Maia will take a look.
If the item is confirmed to be damaged, defective or incorrect, we’ll arrange an appropriate solution, which may include a full refund or a replacement at no additional cost to you, depending on the circumstances.
Please, Maia asks that you don’t send anything back without contacting us first. She likes to know where everything is going. Someone has to keep this household organised.
For approved refunds, we’ll process your refund within 5 business days of confirming your refund request. Refunds will be issued to your original method of payment. Please keep in mind that your bank or payment provider may take additional time to make the funds available in your account.
We’re always happy to help when something genuinely goes wrong. If we notice an unusual pattern or frequency of return requests, however, we reserve the right to review the circumstances of those requests individually.
If your human bought you something you don’t like, simply pretend you never saw it. We’ll deal with the human.
Humans may be in charge of the credit card. We’re still in charge of the house.