TERMS & CONDITIONS
Welcome to Apolo!
Before you explore, shop and inevitably show your pet everything you bought for them, there are a few things you should know.
By using our website and placing an order, you agree to our Terms & Conditions.
We may update these terms from time to time, so Maia recommends checking this page occasionally.
PRIVACY & SAFETY
Hi, human! I’m Maia, and I’m the one who takes care of this part of the house.
We respect your privacy. Even though we are cats, we understand boundaries better than anyone. When you visit our website or make a purchase, we collect certain information to provide you with the best service possible.
1. INFORMATION WE COLLECT
When you visit our website or make a purchase, we may collect personal information such as your name, email address, shipping address and phone number when provided during checkout.
We may also collect certain technical information, including your IP address and information collected through cookies, to help us understand how our website is used and improve your browsing experience.
One important thing to know: we do not store your credit card details. Payments are processed through secure, third-party encrypted payment gateways.
2. HOW WE USE YOUR INFORMATION
Your information is used strictly for purposes such as:
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processing and delivering your orders;
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communicating order updates;
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responding to customer service inquiries;
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improving our website functionality;
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helping us prevent fraudulent activity.
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We may also send promotional newsletters or marketing communications, but only if you have explicitly opted in to receive them.
No unwanted surprises. If you haven't asked for the newsletter, we won't fill your inbox with it.
3. DATA SECURITY
We implement security measures designed to protect your personal information from unauthorized access, alteration or disclosure.
Our website uses Secure Socket Layer (SSL) encryption to protect data transmitted through the website.
While no method of transmitting information online is completely secure, we follow appropriate industry standards and security practices to protect your personal information.
I take security seriously. Someone has to keep an eye on things around here.
4. THIRD-PARTY DISCLOSURE
We do not sell, trade or otherwise transfer your personally identifiable information to outside parties.
However, we may share information with trusted third parties who assist us in operating our website and conducting our business, such as payment providers, delivery and courier services, and other service providers necessary to process and fulfil your order.
These third parties are expected to keep your information confidential and use it only for the intended purpose.
5. YOUR RIGHTS
As a customer in the UK, you have rights regarding the personal information we hold about you. These may include the right to:
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access the personal information we hold about you;
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request corrections to inaccurate or incomplete information;
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request the deletion of your personal information, where applicable.
To exercise these rights or ask questions about how your information is handled, please contact us at:
If you have any questions, I’ll be glad to help.
6. COOKIES
Our website uses cookies to help remember items in your shopping cart and understand website traffic patterns and usage.
Cookies help us improve your browsing experience and understand how visitors interact with our website.
You can choose to disable cookies through your browser settings, although doing so may affect some website functionalities.
PET SAFETY
We care about the humans, but we know who you're really shopping for.
Our products are selected with pets and their humans in mind. However, every pet is different, and we cannot guarantee that every product will be suitable for every animal.
Always use products according to their intended purpose and supervise your pet when appropriate.
If a product becomes damaged or shows signs of wear, discontinue use and replace it.
A stylish product is nice. A safe pet is more important.
PAYMENT METHODS
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Credit / Debit Cards